Managing Tough Conversations 

The Managing Tough Conversations programme will assist delegates to:

• Gain skills for improving one’s general communication and interpersonal skills;
• Assess one’s level of  assertiveness and develop the required skills for improvement;
• Learn skills for giving and receiving feedback more effectively;
• Gain a set of skills and to practice managing tough conversations; and
• Gain skills for effective conflict management.

This programme can be run in conjunction with the Adult Relationships programme.