Return on investment 

Training and development require a significant investment, which is why we believe that clients are entitled to an objective review of the impact of their chosen intervention.

Connemara uses the Phillips ROI Methodology™, a comprehensive process based on measuring, tracking and evaluating across six levels:

• Reaction and satisfaction
• Learning
• Application and implementation
• Business impact
• Return on investment
• Intangible measures

The balanced approach to measurement includes a technique to isolate the effect of the programme or solution.

Being both the evaluator and the training provider puts the credibility of the evaluation at risk. Connemara therefore works in conjunction with the ROI Institute Africa™ to ensure objectivity.